MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,420
Number of telephone calls answered within two minutes: 916
Number of telephone calls abandoned: 192
Repeat prescriptions – Items issued by prescription: 19,065
Referrals made: 405
Fit notes issued: 133
Administrative communications issued (letters/email): 2,069
Text messages sent and received: 1
Total digital requests submitted to the practice: 289
Appointments Total: 3,146
Appointments Seen: 3,012
Appointments where the patient did not attend (DNAs): 134
