Total number of telephone calls to surgery: 3,020
Number of telephone calls answered within two minutes: 1,815
Number of telephone calls abandoned: 110
Repeat prescriptions – Items issued by prescription: 20,599
Referrals made: 217
Fit notes issued: 143
Administrative communications issued (letters/email): 2,048
Text messages sent and received: 0
Total digital requests submitted to the practice: 284
Appointments Total: 3,098
Appointments Seen: 3,004
Appointments where the patient did not attend (DNAs): 94
