MONTHLY ACTIVITY AT THE SURGERY
Each month we record the activity at our practice. Here are the details in both text and an illustration.
Total number of telephone calls to surgery: 3,756
Number of telephone calls answered within two minutes: 1,750
Number of telephone calls abandoned: 218
Repeat prescriptions – Items issued by prescription: 18,010
Referrals made: 264
Fit notes issued: 144
Administrative communications issued (letters/email): 2,667
Text messages sent and received: 76
Total digital requests submitted to the practice: 213
Appointments Total: 3,376
Appointments Seen: 3,239
Appointments where the patient did not attend (DNAs): 137
